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To delete your finerd account, open the settings of your Personal space and select Delete account. To delete a business space, open its settings and select Delete space. Both remove everything in the space for good. If you’d rather keep your account and start again from scratch, use Clear data: it empties the space but keeps your sign-in and your subscription. All three are free and work on the web, Android and iOS. Only the space’s owner can use them. Export your data first: nothing can be restored afterwards, and an export is no longer possible.

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Choose what to do

Deleting the finerd app from your phone doesn’t delete your account or your data, and it doesn’t cancel an App Store or Google Play subscription.

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Before you delete

Check these before you start. A business space or an open group debt stops the deletion at the first step; the export and an App Store subscription are up to you.
  • Export your data. Request an export and save the ZIP file from the email, as described in Export your data from finerd. The delete and clear screens ask you to tick a box confirming that you have your backup.
  • Business spaces block account deletion. You can’t delete your account while you’re a member of any business space, including one someone else owns. Delete each business space you own as described in Delete a business space. Leave the others on the web if you’re an admin there; in any other role, ask an owner or admin to remove you. Until you do, the web and iOS show Remove your business spaces or get kicked. Once you’re out, you can delete your account, and Android shows Cannot delete personal space while user has business spaces.
  • Other members block deleting or clearing a business space. A business space can be deleted or cleared only when you’re its only member. Remove the others first, as described in Remove someone’s access.
  • Open group debts block account deletion. If you still owe money in a settle-up group, or someone in it owes you, settle up first. finerd shows You still owe or are owed money in a group. Settle up before deleting your account.
  • Cancel an App Store subscription yourself. When you delete a space, finerd cancels its subscription if you paid on the web by card or through Google Play. Apple doesn’t let apps cancel subscriptions, so a subscription bought in the App Store keeps renewing until you cancel it in your iPhone’s Settings → your name → Subscriptions. See Cancel your subscription.
A panel on iOS: Remove your business spaces or get kicked. Once you’re out, you can delete your account, with How to manually clear personal space and a Got it button

The message on iOS when you're still in a business space.

You don’t need to disconnect your banks or leave a family beforehand: finerd does both when it deletes the space. See What happens after deletion.

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Delete your finerd account

Your finerd account is deleted together with your Personal space. Switch to your Personal space first: in a business space, the same place offers Delete space instead.
  1. Select your profile at the bottom of the sidebar, then the settings icon next to your Personal space.
  2. Scroll to the bottom and select Delete account. It’s below Preferences, not in Data.
The lower part of the space settings on the web: Data, Billing, Preferences with Zero inbox mode, Incognito mode, Currency symbols and Rewards & loyalty points, and a red Delete account button at the bottom

Delete account at the bottom of the Personal space settings on the web.

  1. Choose why you’re leaving. For It’s missing features I need, It doesn’t work with my bank and Other, also write a few words.
  2. Tick I’ve exported my data and downloaded the backup from my email. If you haven’t yet, select Export your data in the reminder above it.
  3. Select Delete.
finerd signs you out and shows the sign-in screen. It doesn’t send a confirmation email.

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Delete a business space

You can delete a business space if you’re its owner and its only member. Your finerd account and your Personal space stay.
  1. Switch to the business space. Select your profile at the bottom of the sidebar, then the settings icon next to the space.
  2. Scroll to the bottom and select Delete space.
  3. Choose a reason, tick I’ve exported my data and downloaded the backup from my email and select Delete.
Are you sure you want to delete Help test Studio? Tell us why — it helps us improve. Six reasons from The price doesn't work for me to Other, the reminder Export your data before you go. It won't be possible after deleting the space, the box I’ve exported my data and downloaded the backup from my email, Cancel and an inactive Delete button

Deleting a business space on the web. Delete stays inactive until you pick a reason and tick the box.

finerd switches you to your Personal space. The account that linked your Personal space to the business, named after the business, stays there with its transactions, archived and with (un-synced) added to its name. See Pay business costs from your Personal space. If the business space is locked because its subscription has ended, the lock screen also offers deletion: Delete your space on the web and Delete space on iOS.

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Clear data and start over

Clear data empties a space without deleting your account. Use it when you want to set a space up again from the beginning, for example after trying finerd with test data, or to choose a different primary currency, which can’t be changed otherwise. Clearing permanently removes the space’s accounts, transactions, categories you added, merchants, tags, budgets, recurring payments, receipts, debts and bank connections. It keeps your finerd account, the space’s name and picture, and its subscription or trial. A Personal space can be cleared even while you’re in business spaces; a business space only when you’re its only member.
  1. Select your profile at the bottom of the sidebar, then the settings icon next to the space.
  2. Select Data, then Clear data.
  3. Tick I’ve exported my data and downloaded the backup from my email. If you haven’t exported yet, use the Export your data link above it.
  4. Select Clear data.
Clear all data in Personal and start over? This permanently removes all your transactions, accounts, budgets and bank connections in this space. Your subscription and account are kept. This can’t be undone. An Export your data link, the box I’ve exported my data and downloaded the backup from my email, Cancel and an inactive Clear data button

Clear data on the web. The button stays inactive until you tick the box.

finerd replaces the space with an empty one of the same name and opens the setup again, where you choose the primary currency and time zone. A cleared space starts with the standard categories. To get transactions from your banks again, connect them again.

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What happens after deletion

Deleting a space, or clearing it, can’t be undone. finerd keeps no copy it could restore, and support can’t bring the data back.
  • Banks: finerd disconnects the space’s bank connections, including the access it had at your bank’s connection provider.
  • Family: deleting or clearing your Personal space ends family accounting. For your partner it’s the same as if you’d left: they keep the family transactions they have, your partner account is archived in their space and joint accounts become ordinary accounts. If your Pro covered the family, your partner’s space returns to Free.
  • Debts and shared transactions: people you shared debts or transactions with keep their own records; the link to your space is removed.
  • CheckPies you created are deleted. Other people in them keep the amounts already recorded in their own finerd.
  • Subscription: deleting cancels a subscription paid on the web by card or through Google Play; an App Store subscription you cancel yourself (see Before you delete). Clearing keeps the subscription.
  • Demo spaces you opened are deleted together with your account.
You can sign up again later with the same email address, but you start with a new, empty account.